Break-fix vs Managed IT

Break-Fix vs Managed IT, that is the true question. Find out how they differ and the pro’s and con’s of each.

In the world of IT support, there are two primary types of services available: break-fix technical support and managed IT. Both types of services offer support for technology-related issues, but they differ in several important ways. In this blog post, we’ll explore the differences between break-fix technical support and managed IT, so you can make an informed decision on Break-Fix vs Managed IT technical support for your business.


Break-fix technical support is a type of IT support that is provided on an as-needed basis. This means that when something goes wrong with your technology, you call in an IT professional to fix it. This type of support is generally reactive, meaning that it is only provided after a problem has already occurred.

The main advantage of break-fix technical support is that you only pay for the services you need. This can be a cost-effective solution for small businesses or organizations with limited technology needs. Additionally, break-fix support can be useful for organizations that have in-house IT staff but need occasional assistance with complex issues.

However, there are also several disadvantages to break-fix technical support. First, it can be unpredictable in terms of cost, as you may not know how much a particular issue will cost to fix until after the fact. Additionally, break-fix support can result in downtime for your organization, as you have to wait for an IT professional to arrive and fix the problem.

Managed IT

Managed IT is a type of IT support that is provided on an ongoing basis. With managed IT, an IT professional or team is responsible for monitoring, maintaining, and securing your organization’s technology systems. This means that they are proactively working to prevent problems before they occur.

The main advantage of managed IT is that it is a proactive approach to IT support. With a managed IT service, you can often avoid costly downtime and lost productivity that can result from technology-related issues. Additionally, managed IT services can be more predictable in terms of cost, as you pay a flat fee for ongoing support.

However, there are also some potential downsides to managed IT services. First, they can be more expensive than break-fix support, particularly for smaller organizations with limited technology needs. Additionally, some organizations may prefer to have more control over their technology systems, which may conflict with managed IT service.

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Choosing the Right IT Support for Your Business

Ultimately, the choice between break-fix technical support and managed IT services will depend on your organization’s specific needs and budget. If you have limited technology needs or in-house IT staff, break-fix support may be the more cost-effective solution. However, if you need ongoing support and want to proactively avoid technology-related issues, managed IT services may be a better fit.

Regardless of which type of support you choose, it is important to work with a reputable and experienced IT professional or team. By partnering with the right IT support provider, you can ensure that your organization’s technology systems are secure, reliable, and optimized for your specific needs.